Customer Experience is out?

Customer Experience is out! paper.li/MoeNawaz/13928… Stories via @VesaPalomaki

In the sales/marketing world one can often confuse THE user and the customer (who actually uses and pays for us).

User has a problem or challenge, and (silently) needs a solution... Technology first-approach isn't the right one. We need to serve the User (and customer) independently of the technology....

Daily Quote (by Tero Laiho)

(by quote by Tero Laiho)

Service Design - Illustrated

Product Manager vs UX Manager

Product Manager vs UX Lead / Manager?

"I read the news today, oh boy... ,, - the Beatles

From my experience... Product Manager's (PM) job can be divided in practise into two different roles, "personalities" or talents whatsoever. First, you have blank paper or vague idea then starting to concept & specificy and finally to develop the product and go-to-market.

Comparison: UX leader thinks the "artistic" and "creative" side of the product: how does look like, what's the functionality and overall user experience in various touch points. S/he's kind of "architect of the overall product offering".

To simplify; PMs are protecting & launching the creative work of UX managers.

Extremely simplified: UX managers design WHAT people get and Product Managers handle HOW people get that...

Kick-off - Current Workflow

Dear Reader,

This blog will contain many practical thoughts, things, and tips from User Experience, User Interaction, Graphic Design, User Centered Design, Product Management, Marketing, Productivity to Time Management. Pls, if interested, subscribe to my blog newsletter.

How do i work?

This is usually asked question... currently I have tried to streamline and make it simple to manage digital content, waste and distractions...

So, my current work-flow consists of three hardware devices: iMac 27", iPad and iPhone 6S+. So basically I'm using iCloud ecosystem (email, calendar, photos, contacts are in sync). I have tried several other cloud storage services like Dropbox, Sugarsync and OneDrive. 

They all have pros and cons... However, my current setup is purely Apple ecosystem. No special reason for that but that at least works for me.

Favourite Software?

1. For OS X  (Yosemite)

So, my typical day starts with Yosemite's Calendar app and I also use OS X's default Mail app for email. Other key apps are; Wunderlist for tasks and Evernote for notes.

Other software are PowerPoint for slides, Pixelmator for graphics...

Usually i use several type of browsers (Safari, Firefox, Chrome or Opera), no preferences there... Unfortunately every service doesn't work with each browser.

Good audio software for composing; Logic Pro, Renoise and good old open source sample editor Audacity.

If you just want to listen to music i prefer YouTube or Spotify.

2. For iOS (iPad and iPhone)

On iPad and iPhone my favourite email app is Microsoft's Outlook, check it out! It's good.

It's great all-in-one app since it includes email, calendar, files (supports cloud services like OneDrive, Box, Dropbox, GoogleDrive, iCloud) and contacts. Sporadically I use separate calendar app e.g. Sunrise.

Key daily apps are:

• FB Messenger (some people use that frequently)
• WhatsApp (my main messaging app)
• Pinterest for checking ideas and new stuff
• Scannable (for Evernote) - excellent document scanning app
• Evernote - writing memos...
• Kindle (iBooks) - reading ebooks
• Wunderlist (as in OS X) - task reminders
• Deezer / Spotify for listening to music
• Twitter for broadcasting :-)

I'll be back more about those things. Let this be an introduction. Welcome!